Effective Date: May 28, 2025

At E-learning Institute, we’re committed to delivering high-quality online courses, eBooks, and manuals that help you achieve your goals. Our Refunds and Returns Policy is designed to ensure you feel confident in your purchase. This policy explains the conditions under which you may request a refund for our digital products. If you have any questions, our team is here to help you find the right solution.

1. Our Commitment to Your Satisfaction

We stand behind the quality of our expert-designed courses, eBooks, and manuals. Our goal is to provide practical, actionable content that delivers real results. If you’re not satisfied with your purchase, we offer a fair refund process to address your concerns.

Why It Matters: You can purchase with confidence, knowing we prioritize your satisfaction and learning experience.

2. Refund Eligibility for Digital Products

Since our products (online courses, eBooks, and manuals) are digital and accessible immediately upon purchase, we offer refunds under the following conditions:

• 7-Day Refund Period: You may request a refund within 7 days of purchase if you haven’t accessed more than 10% of the course content or downloaded the eBook/manual.
• Technical Issues: If you experience technical issues (e.g., inability to access content) that we cannot resolve within 48 hours, you’re eligible for a full refund.
• Non-Delivery: If you don’t receive access to your purchased product due to an error on our end, we’ll provide a full refund.

Why It Matters: Our refund policy balances fairness with the instant access nature of digital products, ensuring you get value or your money back.

3. Non-Refundable Circumstances

To maintain fairness, we cannot offer refunds in the following cases:

• You’ve accessed more than 10% of a course’s content or downloaded an eBook/manual.
• You’ve completed the course or received a certification.
• The refund request is made after the 7-day period.
• You purchased the product during a non-refunded promotional offer (noted at checkout).

Why It Matters: These conditions protect the value of our expert-crafted content while offering you a fair chance to evaluate your purchase.

4. Returns for Digital Products

As our products are digital (e.g., online courses, eBooks, manuals), they cannot be returned once accessed or downloaded. However, if you encounter issues with accessing your purchase, contact us immediately, and we’ll work to resolve the problem or process a refund if eligible.

Why It Matters: We ensure you have access to your purchased content or a solution that meets your needs.

5. How to Request a Refund

To request a refund, follow these steps:

1. Contact us within 7 days of purchase via email (Lizette@e-learninginstitute.co.za) or phone (0815123647).
2. Provide your order number, product name, and reason for the refund request.
3. Our team will review your request and respond within 48 hours.
4. If approved, refunds will be processed to your original payment method within 5-7 business days.

Why It Matters: Our straightforward process makes it easy to resolve issues quickly, so you can focus on learning.

6. Corporate Training or Bulk Purchases

For corporate training packages or bulk licenses, refund terms may vary based on the agreement. Please contact us to discuss your specific contract or request a refund within 7 days of purchase if no content has been accessed.

Why It Matters: We offer flexible solutions for businesses to ensure your training investment delivers value.

7. Updates to This Policy

We may update this policy to reflect changes in our services or legal requirements. We’ll notify you via email or a website notice before changes take effect.

Why It Matters: You’ll always know the terms of your purchase, even as our services evolve.

8. Contact Us

Have questions about our refund process or need assistance? Reach out to us:

• Email: Lizette@e-learninginstitute.co.za
• Phone: 0815123647

Why It Matters: We’re here to answer your questions and ensure your experience is smooth and satisfying.