At E-learning Institute, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website (e-learninginstitute.co.za), purchase our online courses, eBooks, or manuals, or interact with us. Our goal is to provide a secure and transparent experience so you can focus on learning with confidence.

1. Information We Collect

We collect information to deliver our services, process payments, and improve your experience. This includes:

• Personal Information: Name, email address, phone number, and payment details when you create an account, enroll in a course, or contact us.
• Usage Data: Information about how you interact with our website, such as pages visited, time spent, and clicks, collected via cookies or analytics tools.
• Course Data: Progress, quiz results, or certifications earned to provide personalized learning and support.

Why It Matters: We only collect what’s needed to deliver your courses, process payments securely, and improve our services. You control what you share.

2. How We Use Your Information

Your information helps us provide a seamless learning experience. We use it to:

• Process course purchases and deliver digital content.
• Send order confirmations, course updates, and promotional offers (you can opt out anytime).
• Personalize your learning with progress tracking and tailored recommendations.
• Analyze website usage to improve content and user experience.
• Respond to your inquiries or support requests promptly.

Why It Matters: Your data ensures you get the right courses, fast support, and relevant updates, all while keeping your experience secure.

3. How We Share Your Information

We don’t sell your personal information. We may share it only in these cases:

• Service Providers: With trusted partners like payment processors (e.g., Payfast) or analytics tools (e.g., Google Analytics) to deliver services. These partners are bound by strict confidentiality agreements.
• Legal Requirements: If required by law or to protect our rights, safety, or property.
• Business Partners: For corporate training inquiries, we may share limited data with partners to fulfill your request, with your consent.

Why It Matters: We share only what’s necessary to provide our services, and we ensure our partners meet high security standards.

4. How We Protect Your Information

We take your security seriously. We use:

• SSL encryption (HTTPS) to protect data during transmission.
• Secure servers to store your information.
• Regular updates and monitoring to prevent unauthorized access.

Why It Matters: You can shop and learn knowing your data is protected by industry-standard measures.

5. Your Rights and Choices

You have control over your information. You can:

• Access or update your account details by logging in or contacting us.
• Request deletion of your data, subject to legal or contractual obligations.
• Opt out of marketing emails via the unsubscribe link or by contacting us.
• Manage cookie preferences through your browser or our cookie consent tool.

Why It Matters: We respect your privacy and make it easy to manage your data on your terms.

6. Cookies and Tracking

We use cookies to enhance your experience, such as remembering your login or tracking course progress. You can disable cookies in your browser, but this may limit some website features.

Why It Matters: Cookies help us make your learning seamless, but you decide what to allow.

7. Third-Party Links

Our website may link to external sites (e.g., payment gateways). We’re not responsible for their privacy practices. Please review their policies before sharing information.

Why It Matters: We keep you informed so you can make safe choices online.

8. Updates to This Policy

We may update this policy to reflect changes in our services or legal requirements. We’ll notify you via email or a website notice before changes take effect.

Why It Matters: You’ll always know how we handle your information, even as our services grow.

9. Contact Us

Have questions about your privacy? Reach out to us:

• Email: Lizette@e-learninginstitute.co.za
• Phone: 0815123647

Why It Matters: We’re here to address your concerns quickly and clearly, so you can learn with peace of mind.